Binance offers many customer support options both over the phone and online. One can receive online support either through e-mail or through a live text chat system.
Binance support also includes a frequently asked questions section and other text-based online help that does not require one to contact customer support.
The frequently asked questions section offers information about margin trading, two-factor authentication (a security measure that requires more than a password), trading, depositing and withdrawing, and other topics. If one cannot solve their problem through the frequently asked questions section, there is a support team available.
The support team can be contacted 24 hours a day and is not limited to regular working hours or weekdays.